Privacy Policy
Effective Date: July 5, 2026
This Privacy Policy describes how Turnt ("we," "us," or "our") collects, uses, and shares information about you when you use the Turnt platform, website, applications, and related services (collectively, the "Platform"). By using the Platform, you agree to the collection and use of information in accordance with this policy.
1.Information We Collect
We collect information you provide directly to us, such as when you create an account, purchase tickets, list a service on the marketplace, or contact us for support. This includes your name, email address, phone number, username, Instagram handle, profile picture, and payment information. We also collect information automatically when you use the Platform, including usage data, device information, IP addresses, and interaction data such as event views and referral link clicks.
2.How We Use Your Information
We use the information we collect to provide, maintain, and improve the Platform; create and manage user accounts; process ticket purchases and send purchase confirmations and receipts; connect event organizers (hosts) with their team members; enable team-based event management with role-based access; send transactional and promotional communications including SMS and email; process payouts to event organizers via Stripe Connect; verify phone numbers for account security; provide customer support; and monitor and analyze usage patterns to improve the Platform.
3.Information Sharing and Team Access
We do not sell your personal information. When you purchase a ticket to an event, the event organizer and their authorized team members (owners, admins, and other designated roles) may access your ticket information, including your email address, for the purpose of managing their event and guest list. Team members see only the information necessary for their assigned role — for example, door staff can only scan tickets, while promoters see only their own referral link performance. We may also share your information with third-party service providers who assist us in operating the Platform (such as payment processors and SMS providers), and as required by law or to protect the rights and safety of our users and the public.
4.Payment Information
Payment card information is processed by Stripe, our third-party payment processor. We do not store full payment card numbers on our servers. Event organizers receive payouts through Stripe Connect, and their Stripe account information is linked to their team profile. Stripe's use of your personal information is governed by their Privacy Policy at stripe.com/privacy.
5.SMS and Text Messages
By providing your phone number and opting in, you agree to receive SMS messages from Turnt regarding event updates, ticket confirmations, promotions, and account notifications. Event organizers may also send text message blasts to contacts who have opted in. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase. View our Privacy Policy and Terms of Service for more information.
6.Marketplace and Service Listings
Our Marketplace allows users to list and discover event-related services such as DJ, venue, catering, photography, and other services. When you list a service, the information you provide (including your name or business name, contact phone number, location, pricing, and images) is visible to other users. Contact information you provide in a listing is shared with users who wish to inquire about your services.
7.Phone Number Verification
We may use your phone number to verify your identity for account security purposes. Verification codes are sent via SMS and are used solely to confirm that you are the owner of the phone number provided. Verification codes are temporary and are not retained after verification is complete.
8.Data Retention
We retain your personal information for as long as necessary to provide the Platform and fulfill the purposes described in this policy, unless a longer retention period is required by law. Transaction records, ticket histories, and dispute records may be retained for longer periods for accounting, tax, and legal compliance purposes. You may request deletion of your account and associated data at any time through Account settings, which triggers a verification process via email and, if applicable, your password.
9.Data Security and Access Controls
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We enforce role-based access controls so that team members only access data relevant to their assigned role. However, no security system is impenetrable and we cannot guarantee the absolute security of our systems.
10.Cookies and Tracking
We use cookies and similar tracking technologies to track activity on the Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the Platform may not function properly.
11.Children's Privacy
The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
12.Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information (though we do not sell your personal information). To exercise these rights, please contact us at info@jointurnt.com or through the support ticket feature in the Platform.
13.Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Platform. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.
14.Contact
If you have any questions about this Privacy Policy, please contact us at info@jointurnt.com or by submitting a support ticket through the Platform.